Delivery Information

This delivery information describes how products and services ordered from Prindinurk OÜ's online store prindinurk.ee are manufactured, dispatched, and delivered.

The owner of the online store is:

Prindinurk OÜ
Registration code: 17489005
Address: Uuslinna tn 5-2, Lasnamäe linnaosa, 11413 Tallinn, Harju maakond
Email: info@prindinurk.ee
Phone: +372 53 870 415

1. General Information

Prindinurk OÜ offers printing and textile solutions, including DTF printing, textile branding, ready-made transfers, heat press services, and custom-made products.

The order fulfillment time depends on the content of the order, quantity, product availability, suitability of the design or print file, and the chosen delivery method.

If additional information, a more suitable print file, or design approval is required from the customer to fulfill the order, the order fulfillment time may be extended.

2. Order Processing

The order is processed after payment is received or after written confirmation of the order by Prindinurk OÜ.

If the customer submits an order with a print file, logo, design, or other material, Prindinurk OÜ will check the suitability of the file for production if possible.

If the file is not suitable for production or requires clarification, Prindinurk OÜ will contact the customer via email or phone.

Production time generally starts from the moment when:

• the order has been paid for;
• all necessary data has been submitted;
• the print file or design is suitable for production;
• the customer has approved the design or order details if necessary.

3. Production Time

Standard production time is 1-3 working days, unless otherwise specified for the product or service.

For larger orders, custom orders, special materials, work requiring additional coordination, or during periods of high workload, production time may be longer.

If the completion of an order takes longer than usual, Prindinurk OÜ will inform the customer as soon as possible.

4. Delivery Methods

Prindinurk OÜ offers the delivery methods displayed in the online store for receiving orders.

Possible delivery methods may include:

• parcel locker;
• courier service;
• pick-up by agreement;
• other delivery method separately agreed with the customer.

The exact selection of delivery methods, prices, and possible restrictions will be displayed during the order placement process before payment is made.

5. Delivery Time

Delivery time depends on the chosen delivery method and the transport service provider.

After handing over the order to the transport service provider, Prindinurk OÜ is not responsible for delays caused by the transport company's operations but will assist the customer in clarifying shipment information if necessary.

The estimated total time for an order, including production and delivery, depends on the production time and the chosen delivery method.

6. Delivery Price

The delivery price is displayed when placing the order, before payment is made.

The delivery price depends on the chosen delivery method, destination, package size, weight, and the service provider's price list.

If a standard delivery method cannot be used due to the specific nature of the order, Prindinurk OÜ will contact the customer to find a suitable solution.

7. Shipping to a Parcel Locker

If the customer chooses a parcel locker as the delivery method, they must select a suitable parcel locker and provide a correct phone number and email address when placing the order.

When the package arrives at the parcel locker, the transport service provider will send the customer a notification with a door code or pick-up instructions.

The customer is responsible for collecting the package from the parcel locker within the storage period specified by the transport service provider.

If the customer does not collect the package in time and it is returned to Prindinurk OÜ, the cost of re-shipping may be borne by the customer.

8. Courier Delivery

If the customer chooses courier service, they must provide a correct delivery address, phone number, and email address when placing the order.

The customer is responsible for ensuring that the delivery address is correct and that the shipment can be received.

If the courier cannot deliver the package due to incorrect data provided by the customer, unavailability of the customer, or any other reason attributable to the customer, the cost of repeated delivery or return may be borne by the customer.

9. Pick-up

If the order is to be picked up by agreement, Prindinurk OÜ will notify the customer when the order is ready.

The pick-up time and place will be separately agreed with the customer.

When picking up the order, Prindinurk OÜ may, if necessary, ask the customer to provide the order number or other information identifying the order.

10. International Delivery

Prindinurk OÜ may also offer delivery outside Estonia if this option is available in the online store or separately agreed with the customer.

The price and delivery time for international delivery depend on the destination country, package size, weight, and the transport service provider.

For deliveries outside the European Union, customs duties, import fees, or other taxes of the destination country may apply, the payment of which is the customer's responsibility.

11. Damaged or Lost Shipment

If the customer receives a damaged package, Prindinurk OÜ must be notified as soon as possible via email at info@prindinurk.ee.

The notification should include:

• order number;
• customer name and contact details;
• description of the damage;
• photos of the damaged package and product;
• if possible, the transport service provider's shipment information.

If the shipment is lost or damaged during transport, Prindinurk OÜ will help resolve the situation in cooperation with the transport service provider.

12. Incorrect or Incomplete Delivery Information

The customer is responsible for ensuring that the contact and delivery details provided when placing the order are correct.

If an order is sent to the wrong address due to incorrect data provided by the customer, Prindinurk OÜ is not responsible for any resulting delay or additional cost.

If the customer notices an error in the delivery details after placing the order, they must inform Prindinurk OÜ as soon as possible via email at info@prindinurk.ee.

If the order has not yet been dispatched, Prindinurk OÜ will try to correct the information.

13. Partial Order Fulfillment

If an order consists of several products or services and not all products can be dispatched at once, Prindinurk OÜ may agree with the customer on partial dispatch of the order.

In such a case, the customer will be separately informed about the delivery time and possible additional costs.

14. Contact for Delivery Inquiries

For delivery-related questions, you can contact:

Prindinurk OÜ
Email: info@prindinurk.ee
Phone: +372 53 870 415

Last updated: 26.05.2026