Privacy Policy

This privacy policy describes how Prindinurk OÜ collects, uses, stores, and protects customer personal data on the website prindinurk.ee.

The data controller for the online store's personal data is:

Prindinurk OÜ
Registration code: 17489005
Address: Uuslinna tn 5-2, Lasnamäe linnaosa, 11413 Tallinn, Harju county
E-mail: info@prindinurk.ee
Phone: +372 53 870 415

1. General Information

Prindinurk OÜ processes personal data in accordance with applicable data protection laws, including the European Union General Data Protection Regulation.

The purpose of this Privacy Policy is to explain what personal data Prindinurk OÜ processes, for what purposes the data is used, to whom the data may be transferred, and what rights the customer has regarding their personal data.

By using the website prindinurk.ee, submitting an inquiry, or placing an order, the customer confirms that they have read this privacy policy.

2. What personal data is processed?

Prindinurk OÜ processes personal data that the customer provides when placing an order in the online store, sending an inquiry, creating a customer account, subscribing to the newsletter, or otherwise contacting the company.

Processed personal data may include:

• first and last name;
• company name, if the client represents a company;
• email address;
• phone number;
• billing address;
• delivery address;
• order content and purchase history;
• information about purchased products and services;
• payment-related information, such as order amount, payment method, and payment status;
• data required for invoice creation;
• print files, logos, designs, images, texts, and other order-related materials sent by the client;
• content of customer communication, such as emails, inquiries, price requests, and complaints;
• technical data related to website usage, such as IP address, device information, browser information, cookie data, and website usage statistics.

3. For what purposes is personal data used?

Prindinurk OÜ uses personal data for the following purposes:

• for receiving, processing, and fulfilling orders;
• for identifying the customer in case of an order or inquiry;
• for manufacturing products and providing services;
• for checking print files, designs, logos, and order details;
• for clarifying order details with the customer;
• for processing and confirming payments;
• for preparing invoices and fulfilling accounting obligations;
• for packaging, issuing, and delivering goods;
• for providing customer support;
• for responding to price inquiries;
• for resolving complaints, returns, and quality issues;
• for improving website functionality, security, and user experience;
• for preventing fraud, misuse, and technical problems;
• for fulfilling legal obligations.

4. Legal Basis for Processing Personal Data

Prindinurk OÜ processes personal data on the following legal bases:

Performance of a contract – personal data is processed for receiving and fulfilling orders, confirming payments, manufacturing products, providing services, and delivering goods.

Legal obligation – personal data is processed for fulfilling obligations arising from law, such as accounting, tax accounting, and other legal requirements.

Legitimate interest – personal data may be processed for managing customer relations, ensuring website security, improving service quality, resolving potential claims or disputes, and protecting the company's rights.

Consent – personal data is processed based on consent, for example, for sending newsletters, marketing communications, or using marketing cookies if the customer has given their consent.

5. Payment Processing

Payments made in the online store are mediated by Maksekeskus AS / MakeCommerce.

To process a payment, Prindinurk OÜ transmits the necessary personal data to Maksekeskus AS, such as the order amount, order information, customer name, email address, phone number, and other necessary payment-related information.

Maksekeskus AS acts as an authorized processor in mediating payments.

Prindinurk OÜ does not see or store the customer's internet banking login details or full bank card details. Payments are made in a secure payment environment.

6. Disclosure of Personal Data to Third Parties

Prindinurk OÜ discloses personal data to third parties only to the extent necessary for fulfilling an order, processing payments, delivering goods, operating the online store, or fulfilling legal obligations.

Personal data may be disclosed to the following parties:

• Maksekeskus AS / MakeCommerce – for mediating payments;
• to transport, courier, and parcel machine service providers – for delivering goods;
• to the accountant or accounting software provider – for managing invoices, accounting, and tax records;
• to the online store platform and technical service providers – for the operation of the online store, orders, and customer communication;
• to IT and hosting service providers – for secure data storage and system operation;
• to email and communication service providers – for communicating with the customer;
• to marketing and analytics service providers – only if it is legitimate and necessary;
• to official authorities, if the obligation to disclose data arises from law.

Prindinurk OÜ does not sell or rent customer personal data to third parties.

7. Print Files, Logos, and Designs

If the customer submits a print file, logo, image, text, design, or other material for order fulfillment, these are used solely for order fulfillment, production, quality control, and coordination with the customer.

Prindinurk OÜ may use files sent by the customer to:

• assess the suitability of the file for production;
• manufacture the ordered product or service;
• check print quality;
• clarify the design, layout, size, or other order details with the customer;
• resolve possible complaints or quality issues.

The customer is responsible for ensuring that the files, logos, images, texts, and designs they submit do not infringe on the copyrights, trademark rights, or other rights of third parties.

Prindinurk OÜ does not use customer logos, designs, or print files in public portfolios, advertisements, social media, or other marketing materials without the customer's consent, unless otherwise agreed by the parties.

8. Newsletter and Marketing

Prindinurk OÜ sends newsletters, offers, and marketing communications to the customer only if the customer has given consent for this or if it is permitted under applicable legal acts.

The customer has the right to unsubscribe from the newsletter or marketing communications at any time by using the unsubscribe link in the newsletter or by contacting info@prindinurk.ee.

Order-related communications, such as order confirmation, payment information, delivery information, invoice, order clarifications, or communication related to complaints, are not marketing communications and are sent for order fulfillment or to comply with legal obligations.

9. Cookies and Website Usage Data

The website prindinurk.ee may use cookies and similar technologies to ensure website functionality, improve user experience, analyze website usage, and display relevant content.

Cookies may be:

Necessary cookies – ensure the basic functions of the website, such as the shopping cart, checkout process, and secure payments.

Preference cookies – allow the website to remember the customer's choices and preferences.

Analytics cookies – help understand how visitors use the website, which pages are visited, and how the website can be improved.

Marketing cookies – help display more relevant advertisements to the customer and measure the effectiveness of marketing activities.

The customer can manage cookie usage in their browser settings or through the cookie consent tool displayed on the website, if available.

If the customer disables cookies, not all website functions may work correctly.

10. Shopify and Online Store Technical Operation

Prindinurk OÜ's online store may use an online store platform, payment solutions, delivery integrations, analytics tools, and other technical services necessary for the e-shop's operation.

Such service providers may process personal data only to the extent necessary for providing the respective service, for example, for managing orders, mediating payments, transmitting delivery data, ensuring website security, or improving user experience.

11. Retention of Personal Data

Prindinurk OÜ retains personal data for as long as necessary to fulfill the purpose for which the data was collected or for as long as required by law.

Data related to orders, invoices, and accounting is retained for the period prescribed by law.

Customer communication data is retained for as long as necessary to resolve an inquiry, order, complaint, potential quality issue, or dispute.

Print files, logos, and design materials are retained for the time necessary to fulfill the order and resolve potential quality issues. If the customer wishes, they may request the deletion of their files if there is no legal or other legitimate basis for their retention.

Data related to the newsletter is retained until the customer withdraws their consent or unsubscribes from the newsletter.

12. Security of Personal Data

Prindinurk OÜ implements reasonable technical and organizational measures to protect customer personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

Access to personal data is granted only to individuals and service providers who need it to perform their job duties or provide a service.

If Prindinurk OÜ becomes aware of a personal data breach, the company will act in accordance with applicable legal acts and, if necessary, inform the competent authorities and affected individuals of the breach.

13. Customer Rights

The customer has the right to:

• request information about the processing of their personal data;
• access personal data collected about them;
• request the correction of inaccurate or incomplete personal data;
• request the deletion of personal data if there is no legal basis for its retention;
• request restriction of personal data processing;
• object to the processing of personal data;
• withdraw their consent if processing is based on consent;
• request the transfer of personal data to another service provider, if technically possible and applicable under law;
• lodge a complaint with the Data Protection Inspectorate if the customer believes that their personal data has been processed unlawfully.

To exercise their rights, the customer must contact info@prindinurk.ee.

Prindinurk OÜ may ask the customer to identify themselves before releasing data or fulfilling a data-related request to protect the customer's personal data from unauthorized access.

14. Personal Data of Minors

Prindinurk OÜ's services and online store are not directed at minors without the consent of a parent or legal guardian.

If Prindinurk OÜ becomes aware that a minor has submitted personal data without the necessary consent, such data will be deleted within a reasonable time, unless there is a legal basis for its retention.

15. Links to third-party websites

The website prindinurk.ee may contain links to third-party websites, services, or payment environments.

Prindinurk OÜ is not responsible for third-party websites, services, or their privacy policies. The client should review the terms and privacy policy of the respective service provider before using a third-party service.

16. Amendment of the Privacy Policy

Prindinurk OÜ reserves the right to amend the privacy policy if the e-shop's services, technical solutions used, service providers, or legal acts change.

The current privacy policy is always available on the website prindinurk.ee.

Last updated: 26.05.2026